Standing Desk Not Working? Fixes for Common Problems

First check power: confirm the control box LED is lit and the handset cable is fully seated. Then perform a hard reset: unplug the desk from the wall for 30 seconds, plug it back in, and hold the DOWN button until the desk reaches its lowest point and stops on its own. This recalibrates the motors and resolves most dead-desk cases.

Legs lose synchronization when one side meets resistance or after a power interruption. Run the reset procedure above: lower the desk fully and keep holding DOWN for several seconds after it stops. The control box relearns the leg positions during this full travel. If one leg consistently lags afterward, check for obstructions in its telescoping sections.

Error codes almost always indicate the anti-collision sensor triggered or the motors overheated from repeated adjustments. Clear any obstruction under or above the desk, wait 15 to 20 minutes for the motors to cool, then run the full reset. If a specific code persists, note it down: support will use it to identify whether the handset, control box, or a motor leg is at fault.

Light mechanical noise is normal, but grinding or rhythmic clicking is not. Check that the frame bolts are tight, especially where the legs meet the feet and the crossbar. Inspect the leg columns for debris or damage to the glide pads. If the noise comes from inside one leg and persists after tightening, that motor leg may need replacement under warranty.